Returns & Exchanges

At Honeywell Home, we stand behind the quality of our smart home solutions and offer a 30-day return window for products purchased directly from our online store. All returned items must be in their original packaging and include all components and documentation to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Device

  Carefully pack the product in its original box, ensuring all thermostats, sensors, cables, and manuals are included to prevent restocking fees.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely attach it to the outside of your package, clearly marking the RMA number on the box.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned unit, we will process your refund to the original payment method within 7 to 10 business days.